DescriptionTo manage the provision of high quality Planning, Timetabling, ILR, Funding and Analysis / Reporting services, working in conjunction with the Executive Director of Planning, Performance & Information.
To be accountable for the technical administration of MIS applications and systems.
Lead and manage the MIS team in strategic initiatives and daily operations.
Coordinate with other department heads to integrate MIS resources effectively.
Ensure that curriculum managers receive accurate and timely management information to aid performance monitoring and contribute to the annual SAR process and Ofsted inspections.
To support the colleges IT and Digital Transformation projects.
Key Responsibilities - To oversee and co-ordinate the technical and analytical services of learner information and data.
- To cultivate, develop and maintain effective, supportive working relationships with all users of the service, and to promote the service to all users.
- To be responsible for ensuring auditable systems exist and operate with regard to the processing of all learner data.
- Ensure that the MIS Dashboards and Reports provide accurate, timely data tailored to the needs of all user levels. Produce ad-hoc reports as needed for the leadership team.
- To lead on Customer Service excellence within your area, and ensure it becomes embedded.
- To work with the Executive Director of Planning, Performance & Information to ensure a cohesive MI Strategy is developed and implemented.
- To manage projects and lead the on-going development of relevant systems and promote their usage within the college.
- Monitor and streamline processes to ensure efficiency, effectiveness, and excellent customer service across the MIS business support function.
- Ensure full compliance with the Data Protection Act 2018, providing training and raising awareness across the College.
- Manage the departmental budgets, procurement processes, and contracts, recommending changes or improvements where necessary.
- To liaise with IT staff and external suppliers / contractors and plan effectively to ensure system down-time is minimised, and systems performance is optimised.
- Ensure continuous development and improvement of professional knowledge.
- To build, develop and effectively manage the team using the colleges performance management system to ensure high performance and business efficiency.
- Any other duties, of a similar level of responsibility, as may be required.
Skills, Knowledge and ExpertiseQualificationsEssential CriteriaAn appropriate Level 4 or above, a comparable professional qualification or equivalent relevant professional experience
How Identified: Application
Desirable Criteria Qualification in Customer ServiceManagement Qualification
How Identified: Application
ExperienceEssential CriteriaMinimum of 3 years experience working with Data Management systems, preferably in an FE settingExperience of implementing business systems and processesExperience of working in a Customer Service environment, skilled at dealing with a variety of customers
How Identified: Application/ Interview
Specialist KnowledgeEssential CriteriaHigh level of expertise with EBS software or similar MIS business systemDetailed knowledge of the Individualised Learner Record (ILR)Knowledge of FE and Apprenticeship funding streamsKnowledge / experience of SQL Server and DBA responsibilities
How Identified: Application/ Interview/Test
Desirable CriteriaKnowledge of KS5 performance measures and value added methodologyWorking knowledge of the QAR methodology and business rulesKnowledge of relevant software systems (e.g. ProAchieve)Knowledge of PDSATs and data validation techniques
How Identified: Application/ Interview/Test
IT SkillsEssential CriteriaAdvanced level of competence with MS Office 365SQL development experiencePower BI and Data Dashboards
How Identified: Application / Interview
Desirable CriteriaCompetent user of SQL Server Reporting ServicesExpertise / experience of MS SharePointExperience of working in a programming environment, including SQL and Power BIKnowledge of AI tools such as MS Co-Pilot
How Identified: Application / Interview
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